The final UXTalk (#5) before our summer break saw over 30 people turn up at Divan Orange to discuss the topic of service design. Given it’s something that some folks might find “new,” we asked our friend Dominira Saul to come by and give us a primer. Thanks again Dom :-)

Below is his presentation with some notes he added since. Given it’s Summer in Montreal (and currently feeling like 39 degrees) I hope you will forgive my slowness in posting the rest of the writeup (I’m doing it between catnaps in the shade and trips to the office in the sweltering heat.) Thanks again to our wonderful sponsor EA Games who made sure everyone got some food and a glass of whatever they fancied.